Refund policy

1. Right of Withdrawal

You have 14 days from the receipt of your order to change your mind, without having to give a reason or pay a penalty. If your order is delivered in several shipments, the period runs from the receipt of the last item.

To exercise this right, simply write to us at contact@nuworn.com before the deadline, specifying your order number and the items concerned.

2. Condition of Returned Items

Items must be returned to us:

unworn, unwashed, unaltered and unperfumed;
with their original tags attached;
in their original packaging, together with any accessories.

An item returned in a condition that goes beyond the handling necessary to try it on (as in a store) may be subject to a partial refund, corresponding to the depreciation observed.

3. Items Excluded from the Right of Withdrawal

In accordance with applicable regulations, the following cannot be returned:

underwear, swimwear and socks whose sealed packaging has been opened, for hygiene reasons;
personalized items or items made to your specifications;
gift cards.

These exclusions do not apply to a defective or non-conforming item (see point 7).

4. Returning the Package

After informing us of your decision, you have 14 days to return the items to us. We will provide you with the return address by email in response to your request.

The return costs are your responsibility, except in the case of a defective, non-conforming item or an error on our part: in such cases, we cover them in full.

We recommend using a tracked shipping method and keeping your proof of dispatch: in the event that the return package is lost, it will be requested from you.

5. Refund

The refund is issued no later than 14 days after the date on which we receive the items back, or on which you provide us with proof of their dispatch if that occurs earlier.

It is made using the same payment method as the one used for the order, unless you expressly agree to another method. No fees will be charged to you for this.

The refund covers the price of the returned items as well as the standard delivery costs initially paid. If you chose a more expensive delivery method than our standard option, only the standard delivery amount is refunded. In the case of a partial return, the initial delivery costs are not refunded.

Depending on your bank, it may take a few additional business days for the funds to appear in your account after we process the refund.

6. Exchanges

We do not offer direct exchanges. If you would like a different size or color, return the item under the conditions above and place a new order: it is faster and prevents the desired size from selling out in the meantime.

7. Defective, Damaged or Non-Conforming Item

If you receive an item that is defective, damaged in transit, or different from the one ordered, contact us at contact@nuworn.com as soon as possible, including your order number and photos of the product and its packaging.

We will then arrange the return at our expense and proceed with a replacement or a full refund, including delivery costs.

This guarantee is in addition to your legal rights: you benefit from the legal guarantee of conformity for 2 years from the delivery of the goods, as well as the guarantee against hidden defects. These guarantees apply free of charge to you and independently of this commercial policy.

8. Package Not Received

If your package is marked as delivered but you have not received it, or if it does not arrive within the stated timeframe, write to us at contact@nuworn.com. We will open an investigation with the carrier and, if the package is declared lost, you will be fully refunded or have the order reshipped, according to your preference.