Shipping policy

1. Order Processing

As soon as your payment is validated, you receive a confirmation email summarizing your order.

Your package is prepared and handed over for shipping within 24 to 48 hours after this confirmation. Orders placed on weekends or public holidays are processed on the next business day.

During periods of high demand (launches, sale periods, end-of-year holidays), this time may be slightly extended. We will then inform you by email.

2. Delivery Times

The delivery time is 6 to 9 business days from the dispatch of the package, in addition to the processing time indicated above. With express shipping, the delivery time is 5 to 7 business days.

This time is an average estimate: it may vary depending on the destination, customs checks, and factors specific to postal networks. In accordance with applicable regulations, delivery takes place in any case within a maximum of 30 days from the order, unless otherwise indicated by us.

3. Carriers

Transport is handled by our logistics partner and then handed over to the postal service or local carrier of the destination country for final delivery. We do not work with a single imposed carrier: the choice depends on the destination and the package format.

It is therefore not possible to select a specific carrier when placing your order.

4. Order Tracking

As soon as your order is dispatched, you receive by email a tracking number along with the link to track your package.

Tracking may take 2 to 5 days before showing its first updates, the time needed for the package to be registered in the carrier's network. A lack of movement during this period is not a sign of a problem.

Remember to check your spam folder if you do not receive this email.

5. Delivery Address

You are responsible for the accuracy of the information entered when placing your order: complete address, postal code, phone number, and a valid email address.

An incomplete or incorrect address may lead to a delay, the package being returned to the sender, or even its loss. Reshipping costs resulting from an input error remain your responsibility.

If you notice an error, write to us immediately at contact@nuworn.com: we can correct the address as long as the package has not yet been handed over to the carrier.

6. Delivery and Unclaimed Packages

Delivery is made to the address provided. In the event of your absence, the local carrier applies its own procedures: a new delivery attempt, holding the package at a post office, or leaving it in the mailbox depending on the package format.

A package not claimed within the carrier's holding period is returned to the sender. In this case, contact us to arrange a reshipment (at your expense) or a refund of your order, less the initial shipping costs.

7. Late, Lost or Damaged Package

If your package significantly exceeds the stated delivery time, or if tracking remains frozen for more than 10 business days, contact us at contact@nuworn.com with your order number. We will open an investigation with the carrier.

If the package is declared lost, you will be fully refunded or have the order reshipped, according to your preference.

If your package arrives damaged, note your reservations with the carrier upon receipt if possible, then write to us within 48 hours with photos of the package and its contents. We will handle the situation at our expense.